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The following terms and conditions apply to your use of the website marcocoppolabrand.com (including its mobile version), which is operated by EMOTIONAL CLOTHES SRL a socio unico, an Italian limited liability company operating under the trade name Marco Coppola (hereinafter referred to as ‘Marco Coppola’, ‘us’ or ‘we’). The company is registered with the Italian Business Register under the number 03372120737 (VAT number - IT03372120737).

By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ‘Terms’). Please ensure that you have read and understood the Terms before using our website and placing any orders. We reserve the right to update these Terms at any time; we recommend reviewing them regularly, as any changes will take effect from the moment they are posted.

Orders

Orders placed on our website are only for private use and are not intended for further resale. If you need an invoice for your purchase, please request it within 24 hours of placing your order by contacting us at info@marcocoppolabrand.com. As the last step before your purchase, you will see a summary of your order. You should check this summary is according to your wish before finally agreeing to the terms and conditions of sale. We reserve the right that products are subject to availability and that items might be out of stock. We shall not be held liable in case of the unavailability of products. All efforts are made to ensure that the pictures and the presentation of the garments correspond to the original products. Please note that the physical garment might differ from the digital photographs displayed on the website. We have the right to cancel any order placed by a customer if we suspect a violation of the Terms or if the customer has proven to cause damage to us (as brand and/or company).

Payment & Pricing

The prices displayed on the website are inclusive of taxes for the European Union. For all other countries, import duties and taxes may apply, with charges varying by country. As you will be responsible for these fees, we recommend you check with your local customs office for more details. Please note that shipping costs are not included in the displayed price and will be added during checkout. Shipping costs are calculated based on your chosen location and the total value of your order.

We reserve the right to change the price of any items on the website at any time. We securely accept PayPal, VISA, Mastercard, and American Express. All credit card information is handled by Shopify Payments using SSL and state-of-the-art encryption which ensures high safety and unauthorized access.

Shipping

Delivery times displayed on the website are an estimate and we do our very best to achieve these, but times can differ depending on conditions that are out of our control and for which we do not claim responsibility. Also we do not take responsibility for orders stuck in transit or customs. Orders are processed Monday to Friday and are shipped in the following 1-2 business days.

Domestic (Italy) and EU orders are delivered via BRT / DPDgroup (Geopost) for standard shipping and via DHL for express shipping. International orders (extra-EU) are delivered via DHL (express shipping). Delivery times and shipping costs vary depending on your selected location.

Please note that all estimated delivery times are counted from when your order has been shipped (not placed). Please contact info@marcocoppolabrand.com at any time if a delivery date has passed the estimated delivery time, and we will help you to solve the issue.

Returns

Orders can be returned for any reason within 14 days of the delivery date. To initiate a return, please contact us at info@marcocoppolabrand.com indicating your order number, the garment/s to be returned and the related reason. You will receive an answer by 24 hours including returns’ instructions and address.

Please note that we only accept returns if the products are in the same shape and condition as when you received them and in their original packaging. To clarify, that means the garment must not have been worn or used. We charge a 25 EUR dry cleaning fee for products returned with an odor from perfume, smoke, or else, that can't be sold in the current condition. Please try our garments in a clean and smell-free area to avoid this.

After your return is received, we will evaluate your order. If your return is approved, we will refund the order value to the original payment method. Please allow 3-8 bank days for the refund to reflect on your account.

We do not cover shipping costs for returns and we do not take responsibility for items that are lost during the return delivery.

Unclaimed packages

For all unclaimed packages, you will be debited all fees in connection with both delivery and return delivery, including any taxes and duties.

Repeated returns

We monitor the number of returns made by customers and reserve the right to refuse future orders that we believe are in breach of our Terms.

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