Our Customer Service team is available for any questions or clarifications about fit, craftsmanship, and availability of our garments.

Please don’t hesitate to contact us at info@marcocoppolabrand.com

FAQs

Orders & Shipping

Once your order has been dispatched, a shipping confirmation will be sent via email, including your tracking number and order status, where you can receive real-time updates.

After placing your order, a confirmation email is sent to the email address provided at checkout. If you haven’t received it within a few minutes, please check your spam or junk folder. If it’s still missing, contact customer support for assistance.
We ship worldwide, as our dream is to spread our refined and classy culture all over the world.

Shipping costs vary depending on your selected location:

  • Italy: 10 EUR (standard) 15 EUR (express)
  • EU: 18 EUR (standard)30 EUR (express)
  • Albania, Bosnia, Iceland, Liechtenstein, North Macedonia, Norway, Switzerland, Turkey, United Kingdom: 35 EUR (express)
  • USA and Canada: 40 EUR (express)
  • Bahrain, China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates: 55 EUR (express)
  • Rest of the world: 75 EUR (express)
For customers within the European Union, the prices displayed at checkout are final and include any applicable taxes. For customers outside the European Union, prices are shown excluding VAT and may be subject to import duties, taxes, and fees upon delivery.
If your order or product is lost or arrives damaged, please contact our customer support team immediately for assistance. Retain all packaging and documentation to help with the claim.

Returns & exchanges

To initiate a return, please contact us at info@marcocoppolabrand.com indicating your order number, the garment/s to be returned and the related reason. You will receive an answer by 24 hours including returns’ instructions and address.
Our return policy allows returns within 14 days of receiving your order, provided the items are unworn, unwashed, and in their original packaging with all tags attached. We do not cover shipping costs for returns.
Unfortunately, we are not able to offer exchanges at this time. You will need to return the item and place a new order.
If you receive the wrong size, style, colour, or a defective item, please contact us, and we will promptly arrange a solution.
After your return is received, we will evaluate your order. If your return is approved, you will be refunded to your original payment method. Please allow 3-8 bank days for the refund to reflect in your account.

Restock & upcoming releases

Restocks are available on a first-come, first-served basis. Please keep in mind that restocks are not guaranteed and depend on product availability.
To stay informed about upcoming releases, be sure to sign up for our newsletter at the bottom of our website and follow us on Instagram.
Do you still have doubts? Contact us

SHIPPING & DELIVERY

We ship worldwide. Orders are processed Monday to Friday and are shipped in the following 1-2 business days (so, orders placed on Fridays are shipped on Mondays or Tuesdays). During collection launches and potential sale periods, the delivery process may be delayed due to the large number of orders.

Domestic (Italy) and EU orders are delivered via BRT / DPDgroup (Geopost) for standard shipping and via DHL for express shipping. International orders (extra-EU) are delivered via DHL (express shipping).

 

Please find below shipping costs and estimated delivery times:

  • Italy: 10 EUR (standard) → 2-3 business days

  • Italy: 15 EUR (express) → 1-2 business days

  • EU: 18 EUR (standard)→ 2-7 business days

  • EU: 30 EUR (express) → 1-2 business days 

  • Albania, Bosnia, Iceland, Liechtenstein, North Macedonia, Norway, Switzerland, Turkey, United Kingdom: 35 EUR (express) → 2-3 business days 

  • USA and Canada: 40 EUR (express) → 2-3 business days

  • Bahrain, China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates: 55 EUR (express) → 2-3 business days

  • Rest of the world: 75 EUR (express)→ 2-4 business days

 

Free shipping on all EU orders over 500 EUR.

Free shipping on all extra-EU orders over 900 EUR. 


Note: delivery time is only an estimation and not a guarantee. We do not take responsibility for orders stuck in transit or customs. Please note that all estimated delivery times are counted from when your order has been shipped (not placed). During high sales periods, our handling time can take up to 10 business days.

RETURNS

Orders can be returned for any reason within 14 days of the delivery date. To initiate a return, please contact us at info@marcocoppolabrand.com indicating your order number, the garment/s to be returned and the related reason. You will receive an answer by 24 hours including returns’ instructions and address.

Please note that we only accept returns if the products are in the same shape and condition as when you received them and in their original packaging. To clarify, that means the garment must not have been worn or used. We charge a 25 EUR dry cleaning fee for products returned with an odor from perfume, smoke, or else, that can't be sold in the current condition. Please try our garments in a clean and smell-free area to avoid this.

After your return is received, we will evaluate your order. If your return is approved, we will refund the order value to the original payment method. Please allow 3-8 bank days for the refund to reflect on your account.

We do not cover shipping costs for returns and we do not take responsibility for items that are lost during the return delivery.

 

Unclaimed packages

For all unclaimed packages, you will be debited all fees in connection with both delivery and return delivery, including any taxes and duties.


Repeated returns

We monitor the number of returns made by customers and reserve the right to refuse future orders that we believe are in breach of our terms and conditions.