The following terms and conditions apply to your use of the website marcocoppolabrand.com (including its mobile version), which is operated by EMOTIONAL CLOTHES SRL a socio unico, an Italian limited liability company operating under the trade name Marco Coppola (hereinafter referred to as ‘Marco Coppola’, ‘us’ or ‘we’). The company is registered with the Italian Business Register under the number 03372120737 (VAT number - IT03372120737).

By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ‘Terms’). Please ensure that you have read and understood the Terms before using our website and placing any orders. We reserve the right to update these Terms at any time; we recommend reviewing them regularly, as any changes will take effect from the moment they are posted.

Orders

Orders placed on our website are only for private use and are not intended for further resale. If you need an invoice for your purchase, please request it within 24 hours of placing your order by contacting us at info@marcocoppolabrand.com. As the last step before your purchase, you will see a summary of your order. You should check this summary is according to your wish before finally agreeing to the terms and conditions of sale. We reserve the right that products are subject to availability and that items might be out of stock. We shall not be held liable in case of the unavailability of products. All efforts are made to ensure that the pictures and the presentation of the garments correspond to the original products. Please note that the physical garment might differ from the digital photographs displayed on the website. We have the right to cancel any order placed by a customer if we suspect a violation of the Terms or if the customer has proven to cause damage to us (as brand and/or company).

Payment & Pricing

The prices displayed on the website are inclusive of taxes for the European Union. For all other countries, import duties and taxes may apply, with charges varying by country. As you will be responsible for these fees, we recommend you check with your local customs office for more details. Please note that shipping costs are not included in the displayed price and will be added during checkout. Shipping costs are calculated based on your chosen location and the total value of your order.

We reserve the right to change the price of any items on the website at any time. We securely accept PayPal, VISA, Mastercard, and American Express. All credit card information is handled by Shopify Payments using SSL and state-of-the-art encryption which ensures high safety and unauthorized access.

Shipping

Delivery times displayed on the website are an estimate and we do our very best to achieve these, but times can differ depending on conditions that are out of our control and for which we do not claim responsibility. Also we do not take responsibility for orders stuck in transit or customs. Orders are processed Monday to Friday and are shipped in the following 1-2 business days.

Domestic (Italy) and EU orders are generally delivered via BRT / DPDgroup (Geopost), while international orders (outside the European Union) are generally shipped via DHL Express. We reserve the right to use alternative shipping providers where necessary. Delivery times and shipping costs vary depending on the destination. Please note that all estimated delivery times are counted from when your order has been shipped (not placed). Please contact info@marcocoppolabrand.com at any time if a delivery date has passed the estimated delivery time, and we will help you to solve the issue.

Returns

Orders may be returned within 14 days of the delivery date. To initiate a return, please click the “Return Order | Withdraw from Contract” button in the Returns section or in the website footer. You will be asked to enter your order number and the email address associated with your purchase to access your order details; then select the item(s) you wish to return and confirm your withdrawal. Upon submission, you will receive an automatic confirmation acknowledging receipt of your return notification. Our team will then provide the relevant shipping instructions and return address. Please note that requests submitted after the expiry of the applicable withdrawal period may not be accepted.

Return shipping arrangements and costs remain the responsibility of the customer. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost, delayed or damaged during return transit. The item(s) must be shipped within 5 days of receiving the return instructions. Returned products must be sent back in their original condition, carefully packaged, unworn, unwashed, unaltered, complete with all original tags, accessories and packaging. Items that show signs of wear, use, washing, damage or alteration may not be accepted and may be returned to the sender.

Please note that items purchased during seasonal promotions, archive sales or other discounted sales events cannot be returned or exchanged; additionally, products identified as made-to-order, pre-order or otherwise manufactured specifically upon customer request cannot be returned, cancelled or exchanged once production has commenced.

Upon receipt of the returned item(s), the products will be inspected and, where all return conditions have been met, the refund will be issued to the original payment method used for the purchase. Please allow 3–8 business days for the refund to appear in your account, depending on your payment provider. For all unclaimed parcels, customers remain responsible for any costs incurred in connection with both the original shipment and the return shipment, including any applicable taxes, duties and administrative charges.